Artisan Technology Group Repair Service Information Form
The Artisan Technology Group Service Center offers repair services through our state-of-the-art Service Center located in our midwest facility in Champaign, IL. Our experienced engineers and technicians are able to service equipment from over 2000 different manufacturers!

Repairing your equipment is Easy with our five step process:
  1. Complete the Repair Service Information Form below.  
  2. Obtain RMA Number  
  3. Ship the Equipment  
  4. Service Center Evaluation  
  5. Receive Repair Estimate  
If you have any questions, at any point in time, please feel free to contact our Customer Service at 888-88-SOURCE (888-887-6872), or at sales@artisantg.com.

  Requestor Contact Information - * Required
* Primary Contact:  
* Company:  
* Primary Contact's Phone:  
* Primary Contact's Email:  
* Technical Contact:  
* Technical Contact's Phone:  
* Technical Contact's Email:  
* Equipment Return Address:  
* Billing Address:  
 
  
 
  
  Equipment Information - Fill in as many fields as possible, where applicable
Manufacturer:  
Model:  
Serial Number:  
Manufacture Date:  
Country of Manufacture:  
Purchase Date:  
*Are the warranty stickers/labels intact?  


 Artisan Technology Group Equipment Tag #:  
 Previous Artisan Technology Group RMA #:     Date:
 
  
  Fault Details / Problem Information - * Required
* Detailed Description of Problem:
To obtain repair approval in a timely manner
without further correspondence, please describe
the problem in the highest detail possible.
 
Unknown Problem:  
* Check this box if you are unable to
describe the problem with your equipment.
Checking this box will create additional
non-refundable engineering services fees
in addition to the standard evaluation fee
and will be quoted before work is performed.

* Explain in detail how our service center can replicate the problem described above:  
Fault immediately apparent:   
Is fault apparent when used with other equipment?:   
 
  
Please send any attachments (ie. Pictures, Video Clips, Documents, etc) by email to our Service Center Support email address:
support@artisantg.com
 
  
  Equipment Operating Environment
Line Voltage (V):  
Line Frequency (Hz):  
Operating Temperature
(Specify C or F):		  
How long was equipment allowed to warm-up before operation:  
What other equipment are you using in your setup when problem occurs:  
 
  
  Fault Symptoms - Please check all related boxes
 Dead
 Dead on arrival
 Intermittent
 Problem occurs at first start up
 Problem occurs after approx  hour(s) of operation
 Problem occurs after approx  month(s) of operation
 Problem occurs during normal operation
 Mechanical damage
 Worked previous to making new connection
 Temperature related
 Digital interface
 Analog interface
 Software
 Firmware
 Output Level out of specification
 Input Level out of specification
 Monitor and Control
 Mechanical failure
 Fire / Water Damage
 Cosmetic
 Not fit for purpose
 Failed Calibration
 
  
Additional Comments:  
 
  
  Expedited / Front-of-Line Service

The Artisan Technology Group Service Center works on a queue-based system, which means operations are prioritized according to status, type and other factors. Equipment submitted for repair evaluations receive the lowest priority and is processed as timely as possible.

Because the Service Center frequently operates with a large queue of equipment waiting to be serviced, you have the option of requesting Front-of-Line Service. Front-of-Line Service will place your service request immediately next after the highest priority items and other Front-of-Line requests in the Service Center queue. There is a non-refundable $250.00 service fee for Front-of-Line Service, which may be credited towards the repair invoice upon completion of repair services, if repair services are rendered.

The Front-of-Line Service fee does not guarantee repairability of your equipment, only priority service in the Service Center repair queue.

Our service Center offers discounts on the Front-of-Line Service fees when submitting more than one piece of equipment with Front-Of-Line Service.

 I would like to request Front-of-Line Service
 
  
  Data Backup - * Required

Although the Artisan Technology Group Service Center makes every effort to preserve information such as software, configuration information, personal information, or other data stored in hard drives, EEPROMS, or other volatile or non-volatile storage, the safety of your data is not guaranteed.

It is the customer's responsibility to make backups of all data before submitting equipment for any services provided by the Service Center.

The Service Center can create backup copies of your data for an additional fee. Please contact one of our customer service representatives for more information on data backup services for your equipment.

*   I understand that backing up data is my responsibility and Artisan Technology Group is not responsible for any data loss.
 
  
  Submit Information

All products sent to Artisan Technology Group for repair and/or warranty services which have not been identified previously by submitting this Repair Service Information Form will be returned to the buyer at buyer's expense and no evaluation of such equipment shall be carried out by Artisan Technology Group.

There is a minimum non-refundable evaluation fee of $150.00 per item, which can be applied towards the repair costs of the evaluated item. This evaluation fee may change depending on the equipment type, manufacturer, and model. Your customer service representative will clearly communicate any evaluation fees to you at the time an RMA number is issued.

All shipping related charges, including shipment costs, insurance, taxes, tariffs, and any other charges related to the shipment of equipment to and from the Artisan Technology Group Service Center, are the responsibility of the customer.

When finished, please click the Submit Information Form button below and a customer service representative will contact you shortly with additional information including how to ship your equipment to our Service Center.



Please feel free to fax this form to our fax: (888) 55-SOURCE
or send in an email to: sales@artisantg.com
By submitting this form, you agree to Artisan Technology Group Policies and Terms and Conditions.