Condition and Warranty Information

So you've checked out our extensive inventory online. You should come by to visit sometime - it's more impressive in person! Hopefully you found both the item you are looking for, as well as the specifications in the item's description. Please view our rating system below:

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Condition
New from Surplus Stock Unused from old stock. Equipment was previously purchased and not put into use.
Like-New / Demo Either unused or lightly used.
Used and in Excellent Condition Performs to manufacturers specifications and in excellent physical condition.
Used and in Good Condition Performs to manufacturers specifications and in good physical condition.
Used and in Fair Condition Fully functional and in fair physical condition.
Parts Grade / As-Is Equipment may be missing parts required to function and potential for major cosmetic damage, condition unknown, or as specified in stock item description.
Warranty
Warranty

90-Day Warranty with 30-Day Return Guarantee 30-Day Return Guarantee: If your purchase doesn't fit your application requirements, you may return within 30 days of receipt, provided it's returned in the same condition as originally sent.
90-Day Warranty: The 90-Day warranty starts the day the item is received.
This warranty is provided by Artisan Technology Group and is not an OEM or manufacturer warranty.
**Please contact Customer Service prior to shipping the item back, RMA / Return form must be filled out and included with return materials or return will NOT be accepted.**
90-Day Warranty 90-Day Warranty: The 90-Day warranty starts the day the item is received.
This warranty is provided by Artisan Technology Group and is not an OEM or manufacturer warranty.
**Please contact Customer Service prior to shipping the item back, RMA / Return form must be filled out and included with return materials or return will NOT be accepted.**
No Warranty Artisan Technology Group will not accept returns for equipment designated "No Warranty".
Manufacturer's Warranty Warranty is provided by the manufacturer.
Functionality Testing

The equipment Artisan Technology Group makes available for purchase is tested to within the capabilities of our On-Site Service Center. Equipment evaluations performed by our Service Center can vary depending on our currently available resources and capabilities. It is the ultimate responsibility of the customer to evaluate and qualify the equipment for their application.

We also offer warranty upgrades and third-party calibrations for most equipment. Please ask one of our Customer Support Specialists for more information about calibration or extended warranties.

Contact Us
Fax:

(240) 376-1381