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Frequently Asked Questions
If you don’t find what you are looking for in the list below, reach out to one of our experts. We’re here to help!
- Call us at (217) 352-9330
- Send your questions, large and small, to info@artisantg.com
- Use our handy Contact Us form at the bottom of the page
Questions and Answers about:
- Accounting
- Employment / Careers
- Quotations and Orders
- Repair Services
- RMA / Returns
- Selling Your Equipment
- Shipping & Receiving
- Miscellaneous
Accounting
How do I obtain your company W-9 or request vendor documents to be filled out?
Email your request to accounting@artisantg.com
How do I apply for payment terms?
You may simply include your trade references along with your PO when placing the order. Our accounting team will reach out to you if further information is required. Please see our Establishing Credit Policy page for further information.
Employment / Careers
Can I email my application and/or resume?
Yes. You may email your information to careers@artisantg.com. Check out our Careers Page.
Are part-time jobs available?
Yes, Artisan Technology Group has both full- and part-time positions. Unless specifically mentioned, applicants can treat all posted positions as either full- or part-time.
How will I know if my online application was completed successfully?
At the end of the application process, when you click the "Submit" button, you will see this confirmation on your computer screen: "Thank you for submitting your Employment Application!" You will also receive an email confirming that your application was submitted.
How do I apply?
You can view and apply for any of our open positions by going to our Careers page
Quotations and Orders
There is no pricing on your website, how do I get a quote?
Please use the "Quick Quote" button on the equipment pages or visit our Contact Us page.
How do I make a purchase?
Please submit a request for updated pricing using the "Quick Quote" on our equipment pages or or visit our Contact Us page.
Who may I contact about the status of my order?
- Call us at (217) 352-9330
- Email us at sales@artisantg.com
- Fill the Contact Us form.
Repair Services
Do you provide repair services? Where do I find the repair form?
Yes. Please fill the Repair Form.
Will you backup my data?
While we makes every effort to preserve information such as software, configuration information, personal information, or other data stored in hard drives, EEPROMS, or other volatile or non-volatile storage, the safety of your data is not guaranteed.
The Service Center can create backup copies of your data for an additional fee. Please contact one of our customer service representatives for more information on data backup services for your equipment.
Can I send an equipment to Artisan without an RMA number?
No. Please complete the Repair Request Form or Contact Us before shipping your equipment to us.
Who is responsible for the shipping charges?
All shipping related charges are the responsibility of the customer. This includes shipment costs, insurance, taxes, tariffs, and any other charges related to, including shipment costs, insurance, taxes, tariffs, and any other charges related to shipping your equipment to and from our facility.
How do I get my RMA number?
Please complete the Repair Request Form or Contact Us to obtain your RMA number.
How do I pack and ship the equipment to Artisan for repair?
Most carriers require at least three inches of packing material between your equipment and the edge of the box. When in doubt, add a little more! We also recommend that you add insurance to your shipment.
What are the fees for diagnostic testing and repairs?
After you submit our Repair Request form, one of technicians will review your information and reach out if more information is needed. If not, you will typically receive your repair quote via email within 1-3 business days. For urgent requests, please contact one of our customer service representatives.
How will I receive a repair estimate?
We will send you a repair estimate by email.
Can you expedite my service request?
Artisan receives a large number of repair requests each week. You may request an expedited repair evaluation and servicing of your equipment by contacting one of our customer service representatives. Fees may apply.
RMA / Returns
What is your Return policy?
Please visit our Returns and Guarantees Page for more information.
How do I return an equipment?
Please fill our Return Form. One of our customer support specialists will contact you about the next steps, typically within 1-2 business days.
How do I pack and ship equipment I would like to return to ArtisanTG?
Most carriers require at least three inches of packing material between your equipment and the edge of the box. When in doubt, add a little more! We also recommend that you add insurance to your shipment.
Selling Your Equipment
What are my first steps for selling my equipment?
Contact our purchasing department by filling out the Sell Your Equipment Form, or email us at purchasing@artisantg.com
If we're interested in purchasing your equipment, one of our buyers will quickly contact you with an offer.
Do you purchase both working and non-working equipment?
Yes.
Can you also arrange packing and shipping for my equipment?
Yes. We have a worldwide network of packing and shipping services available.
What are your methods of payment?
Credit Card, Check, Bank Transfer, PayPal.
Can I trade-in my equipment?
Yes, Please contact one of our Customer Service Representatives for more information.
Shipping & Receiving
Do you ship overseas?
Yes. We can export shipments internationally. Our Shipping Department can prepare export documentation and arrange for global delivery.
What are your Shipping Carriers?
Our standard carriers are: FedEx, UPS, DHL
Miscellaneous
Where is Artisan located?
Artisan Technology Group
101 Mercury Drive
Champaign, IL 61822
Phone: (217) 352-9330
Fax: (240) 376-1381
Email: sales@artisantg.com
Are you a distributor or affiliated with the manufacturer?
Artisan Technology Group is an independent supplier and not an affiliated representative, distributor, or authorized service center for equipment manufacturers.
Submit Your Question
If you did not find what you were looking for, please submit your question and we will get back to you.
