Customer Guarantee


Any equipment sent to Artisan Technology Group must include a Return Merchandise Authorization number. To obtain an RMA number, each piece of equipment must be pre-processed with the minimum required information in the Artisan Technology Group Equipment Return Information Form.

Standard Guarantee

Our Standard Guarantee is a 90-Day Repair/Replace/Refund Warranty with a 30-Day Inspection Period included within the 90-Day warranty period.

  • 30-Day Inspection Period: You may return items purchased from Artisan Technology Group within 30 days of purchase. If an item you purchased from Artisan Technology Group doesn't fit your application requirements or for any other reason you are not satisfied with your purchase, we will refund 100% of the item's purchase price upon return of the item within 30 days of purchase.
  • 90-Day Warranty: In the event any equipment covered under our Standard Guarantee should perform outside of the manufacturer technical specifications or become unusable from any physical defects during the 90 day period starting at the time of purchase, Artisan Technology Group, at its sole discretion, will repair, replace, or refund the original purchase price of the equipment.
We include our Standard Guarantee with all of our equipment unless otherwise noted either on our website item information page or within our formal quotation.


180-Day Extended Guarantee

We offer an extension of our Standard Guarantee to a 180-Day Warranty with 30-Day Inspection Period included within the 180-Day warranty period. The cost of adding our 180-Day Extended Guarantee is 11% of the purchase price of the item.

Guarantee / Warranty does not cover the following:
  • Incidental and consequential damages. This guarantee / warranty does not cover incidental and consequential damages arising in any way out of the use of the equipment. The liability of Artisan Technology Group is, in any event, limited to the amount of the original purchase price of the equipment.
  • Negligent Operation. This guarantee / warranty does not cover any loss or damage arising in any way due to the negligent operation of the equipment.
  • Altered, Repaired, or Misused Equipment. This guarantee / warranty does not cover any loss or damage arising in any way out of the use of the equipment if it has been altered, repaired by persons other than the manufacturer, if it has been abused or misused, if security labels have been removed, or if it has been used other than in accordance with the manufacturer's operating instructions.
  • Third Party Use. Unless prohibited by law, this guarantee / warranty does not cover any use of the equipment by a person other than the original purchaser thereof.

Other Guarantee/Warranty Information
  • Cosmetic defects and consumable items are not covered by this guarantee / warranty.
  • Artisan Technology Group reserves the right to repair, supply a replacement, make a price adjustment, credit the customer's account, or issue a refund for any item returned for warranty work.
  • Under no circumstances is the Customer authorized to break or remove any stickers or security seals on the equipment without prior approval of Artisan Technology Group.
  • In cases of shipping damage, this guarantee / warranty does not apply, and customer's responsibility shall be to contact the forwarder promptly and register a claim. Concealed damage should be reported at once and a claim made to the customer's forwarder in writing.
  • Warranty will be void if payments are not received by Artisan Technology Group.
  • The buyer is responsible for all shipping costs.
The foregoing is the sole and exclusive guarantee / warranty and remedy regarding equipment purchased by customer and is in lieu of all other warranties and remedies, whether written, oral, implied or statutory. ALL WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED AND DISCLAIMED.

Functionality Testing

  • Customer is responsible for evaluation and qualification of equipment before use. Equipment may or may not be tested by Artisan Technology Group before shipment to customer.
  • For verification of equipment, the customer is responsible for calibration by accredited calibration center or manufacturer.
  • As a benefit to our customers, we offer an industry leading inspection period and warranty.

Return Policy

  • We only accept returns with an RMA # issued by Artisan Technology Group.
  • The item must be shipped back to us complete, fully insured, and in the same fitness as when it left our facility.
  • Products not meeting these terms may be refused and returned to the sender, freight collect.
  • No returns on software purchases.