See what's new
Email your request to accounting@artisantg.com
You may simply include your trade references along with your PO when placing the order. Our accounting team will reach out to you if further information is required. Please see our Establishing Credit Policy page for further information.
Yes. You may email your information to careers@artisantg.com. Check out our Careers Page.
Yes, Artisan Technology Group has both full- and part-time positions. Unless specifically mentioned, applicants can treat all posted positions as either full- or part-time.
At the end of the application process, when you click the "Submit" button, you will see this confirmation on your computer screen: "Thank you for submitting your Employment Application!" You will also receive an email confirming that your application was submitted.
You can view and apply for any of our open positions by going to our Careers page
Please use the "Add To Cart" button on the equipment pages or visit our Contact Us page.
Please submit a request for updated pricing using the "Add To Cart" on our equipment pages or or visit our Contact Us page.
Yes. Please fill the Repair Form.
While we makes every effort to preserve information such as software, configuration information, personal information, or other data stored in hard drives, EEPROMS, or other volatile or non-volatile storage, the safety of your data is not guaranteed.
The Service Center can create backup copies of your data for an additional fee. Please contact one of our customer service representatives for more information on data backup services for your equipment.
No. Please complete the Repair Request Form or Contact Us before shipping your equipment to us.
All shipping related charges are the responsibility of the customer. This includes shipment costs, insurance, taxes, tariffs, and any other charges related to, including shipment costs, insurance, taxes, tariffs, and any other charges related to shipping your equipment to and from our facility.
Please complete the Repair Request Form or Contact Us to obtain your RMA number.
Most carriers require at least three inches of packing material between your equipment and the edge of the box. When in doubt, add a little more! We also recommend that you add insurance to your shipment.
After you submit our Repair Request form, one of technicians will review your information and reach out if more information is needed. If not, you will typically receive your repair quote via email within 1-3 business days. For urgent requests, please contact one of our customer service representatives.
We will send you a repair estimate by email.
Artisan receives a large number of repair requests each week. You may request an expedited repair evaluation and servicing of your equipment by contacting one of our customer service representatives. Fees may apply.
Please visit our Terms of Sale, Warranty, and Returns Page for more information.
Most carriers require at least three inches of packing material between your equipment and the edge of the box. When in doubt, add a little more! We also recommend that you add insurance to your shipment. Please see our Packaging Guidelines
Saving technical treasures from a landfill really makes our day. All you need to do is tell us about the equipment you have. The information our purchasing review team loves the most includes:
You can enter it into our handy form here, email us at purchasing@artisantg.com, or contact our team directly by phone at (217) 352-9330. The review is usually pretty quick and we’ll get back to you shortly.
Yes, we buy both! Our passion is connecting technology of ages past to businesses who rely on it, and we couldn’t do that without you! Non-working equipment can be brought back to life by our talented team of engineers.
Yes, we can help you with both domestic and international shipping arrangements. The process can be complicated, especially with large equipment or international shipments. The main steps in the process are listed below and we can be involved anywhere from start to finish if needed.
* If you are shipping internationally, please don’t hesitate to reach out to us. We have lots of experience and can help you with your customs and shipping forms.
We can pay you in one of the following ways:
Yes, you can trade in equipment for current or future purchases. Please contact our fabulous customer service team for more information.
Yes. We can export shipments internationally. Our Shipping Department can prepare export documentation and arrange for global delivery.
Our standard carriers are: FedEx, UPS, DHL
Please see our Packaging Guidelines.
Artisan Technology Group 101 Mercury Drive Champaign, IL 61822 Phone: (217) 352-9330 Fax: (240) 376-1381 Email: sales@artisantg.com
Artisan Technology Group is an independent supplier and not an affiliated representative, distributor, or authorized service center for equipment manufacturers.
If you did not find what you were looking for, please submit your question and we will get back to you.
If you would like to speak to one of our Customer Service Representatives, please feel free to contact us by email at sales@artisantg.com or call (217) 352-9330.