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Artisan Technology Group Shipping

Shipping Information

We understand that getting the items you need with speed is very important to you. Our team of experts make sure every item in your order is in working condition and is packed with care so that it will arrive safely at your door as soon as possible.

For specific shipping information, please check the list below or contact one of our customer support specialists:
Common Shipping FAQ:
Shipping Carriers

Our standard carriers include:

  • FedEx
  • UPS
  • DHL

Customers may also use their own FedEx, UPS, or DHL account for billing the shipping costs or provide own shipping arrangements.

Expedited Order Processing / Guaranteed Ship Date

Average processing time is up to 5 business days. Expedited order processing is available for most orders, depending on shipment size and equipment type.

We offer the following Expedite Services:

  • Critical Services - Guaranteed Same-Day Shipment, Order Must be Received Before 2:00 PM (US Central Time).
  • Expedited Services - Guaranteed Ship Next Day from receipt of Order
Please contact one of our customer service specialists for more information.
International Shipments

We make international shipments easy – we’ll prepare your commercial invoice and arrange transit for your items. Buyers are responsible for local customs, taxes, and tariffs.

Packing Materials

We use quality boxes and custom foam-in-place packaging to ensure that your order arrives safely. We can also pack your items to meet MIL-STD-129, MIL-STD-2073, and other specialty requirements.

Packaging Guidelines

Please see our Packaging Guidelines.

Shipment Claims

Under the unusual circumstance that a shipment becomes damaged in transit, keep all of the packing material. Report the details immediately at delivery to the carrier. Make any notes regarding damages on any carrier documents.

Shipping Definitions

FCA Origin

  • The buyer assumes title and control of the goods at the time of delivery to carrier.
  • The buyer assumes risk of transportation and is entitled to route the shipment.
  • The buyer is responsible for filing claims for loss or damage.

Freight Prepaid and Add

  • Seller pays for and invoices buyer for shipping charges.
Export Compliance

Artisan Technology Group is registered with the United States Department of State Directorate of Defense Trade Controls (DDTC) and exports in accordance with Export Administration Regulations (EAR). For international shipments, please complete the following forms:

End Use Certification
Compliance Declaration

ESD Precautions

We follow Electrostatic Discharge (ESD) guidelines to protect you and your equipment. Please contact us for more information about our ESD program and protocols.