TERMS OF SALE, WARRANTY, AND RETURNS

If Customer is dissatisfied with any product purchased from Artisan, unless otherwise stated in the quotation, sales order, invoice, and/or packing list documentation, Customer may return the product within thirty (30) calendar days.

• If the customer needs to make a non-warranty return claim please use the Return Request Form to initiate the process for obtaining an RMA number prior to any return.
• Non-warranty returns will only be accepted within thirty (30) calendar days of the original date of receipt and with a valid RMA number.
• Artisan does not accept returns of product based on the cosmetic condition of product or packaging or the date manufactured.
• All items must be returned in purchased condition and accompanied by an RMA number.
• Refunds of product will be issued only upon receipt and testing.
• A 25% restocking fee will apply to all non-warranty returns.
• It is the customer's responsibility to pay shipping charges incurred when returning a non-warranty item.

Unless otherwise explicitly stated in the stock item description at our website, quotation, sales order, invoice, and/or packing list documentation, products purchased from Artisan are covered by Artisan’s 1-Year Limited Warranty ("Warranty"), the terms of which are set forth below.

• Artisan warrants that the good(s) sold pursuant to a particular order ("Goods") shall be free from defects in materials and workmanship for a period of one (1) year from the original date of receipt of the Goods ("the Warranty Period").
• All warranties issued are provided by Artisan, not the manufacturer. All warranties issued herein are non-transferable without Artisan’s prior written consent
• The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.
• What's not Covered: Software, firmware, licensing, batteries and other consumables, damaged or misused equipment, or the age and condition of the equipment makes it such that the equipment is uneconomically repairable or replaceable.
• If, during the Warranty Period, a customer wishes to make a claim ("Warranty Claim"), the customer shall provide notice using the following methods:
  1. Website: Return Request Form
  2. Email: sales@artisantg.com
  3. Phone: 217-352-9330
• Upon receipt and approval of a Warranty Claim, Artisan will issue a Return Authorization Number ("RMA"). Artisan will not accept any Warranty Claim without a valid RMA.
• Freight and any processing or expedite fees for Goods returned under Warranty Claims shall remain the responsibility of the customer.
• This warranty provides a credit as a percentage of the original price the customer paid for the returned Goods, prorated based upon the amount of time elapsed from the start of the Warranty Period to the receipt of the returned equipment according to the following schedule:

  Months Starting	0	1	2	3	4	5	6	7	8	9	10	11	12+
  Credit (%)	100%	100%	100%	90%	80%	70%	60%	50%	40%	30%	20%	10%	0%

  This credit will be good towards the replacement, repair, or refund, in Artisan’s sole discretion, of any such Good (or part/component thereof as Artisan determines).
• This warranty does not imply that Goods sold by Artisan meet certain specifications or cannot fail.
• Artisan’s obligation shall be limited to the price paid by the customer for the returned Goods.
• Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include Artisan’s RMA number.
• This warranty is given in lieu of any other warranties, either express or implied, including that Artisan disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall Artisan be liable for any damages except actual damages up to, but not exceeding, the amount customer paid to Artisan for the particular Good. Further, Artisan shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
• Artisan is not an affiliate, representative, or authorized distributor for the manufacturers of the equipment sold by Artisan unless explicitly stated otherwise. The depiction, description, or sale of products featuring names, trademarks, brands, and logos is for identification and/or reference purposes only and does not indicate any affiliation with or authorization by any rights holder. The products Artisan offers is used surplus. The original equipment manufacturer's (OEM) warranty does not apply. Artisan makes no representation as to whether a product will or will not include software and/or firmware, or your ability or your right to obtain or install software and/or firmware. It is Customer's obligation to comply with the terms of any software and/or firmware licenses, agreements, and/or similar documents.

Products repaired by Artisan are covered by Artisan's 90-Day Repair Warranty ("Warranty"), the terms of which are set forth below:

• Artisan warrants that the component(s) repaired pursuant to a particular repair order ("Repaired Goods") shall be free from defects in materials and workmanship for a period of 90 day from the original date of receipt of the Repaired Goods ("the Warranty Period").
• All warranties issued are provided by Artisan, not the manufacturer. All warranties issued herein are non-transferable without Artisan’s prior written consent
• Limited Warranty:
• The foregoing warranty shall only be applicable to Repaired Goods stored, installed, handled, operated, or otherwise used under normal conditions.
• If, during the Warranty Period, a customer wishes to make a Repaired Goods claim ("Warranty Claim"), the customer shall provide notice using the following methods:
  1. Website: Return Request Form
  2. Email: sales@artisantg.com
  3. Phone: 217-352-9330
• Upon receipt and approval of a Warranty Claim, Artisan will issue a Return Authorization Number ("RMA"). Artisan will not accept any Warranty Claim without a valid RMA.
• Freight and any processing or expedite fees for Goods returned under Warranty Claims shall remain the responsibility of the customer.
• Artisan’s obligation shall be limited to the repair, replacement, or refund, in Artisan’s sole discretion, of any such Repaired Good (or part/component thereof as Artisan determines) free of charge to the customer. If Artisan determines that the Repaired Good cannot be repaired or replaced, Artisan shall credit the customer’s account in an amount equal to the sum the customer paid for the Services.
• Any warranty claim must be received before the end of the Warranty Period, together with return of the Repaired Good within this same period, and must include Artisan’s RMA number.
• This repair warranty does not apply to goods repaired pursuant to a Warranty Claim authorized by "Warranty Returns" Section.
• This warranty is given in lieu of any other warranties, either express or implied, including that Artisan disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall Artisan be liable for any damages except actual damages up to, but not exceeding, the amount customer paid to Artisan for the Repaired Good. Further, Artisan shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
• Artisan is not an affiliate, representative, or authorized distributor for the manufacturers of the equipment sold by Artisan unless explicitly stated otherwise. The depiction, description, or sale of products featuring names, trademarks, brands, and logos is for identification and/or reference purposes only and does not indicate any affiliation with or authorization by any rights holder. The products Artisan offers is used surplus. The original equipment manufacturer's (OEM) warranty does not apply. Artisan makes no representation as to whether a product will or will not include software and/or firmware, or your ability or your right to obtain or install software and/or firmware. It is Customer's obligation to comply with the terms of any software and/or firmware licenses, agreements, and/or similar documents.

Unless otherwise explicitly stated in the stock item description at our website, quotation, sales order, invoice, and/or packing list documentation provided to Customer from Artisan, policies for Customer transactions related to the purchase of products from Artisan are set forth below:

• Lead Time: Orders are available to ship within 5 business days from receipt of payment or approved Purchase Order with current Customer credit account.
• Expedited Processing: Orders can be expedited for availability to ship the same-day or next-day for an additional expedite fee.
• Shipping: Freight / shipping costs and any fees incurred for the transit of goods past Artisan's dock, including any duties, taxes, customs and other shipping-related fees are the responsibility of the customer.
• Condition: Unless otherwise explicitly stated in the stock item description at our website, quotation, sales order, invoice, and/or packing list documentation, products purchased from Artisan are classified as "Used and in Excellent Condition"
• Traceability: Artisan is not an affiliate, representative, or authorized distributor for the manufacturers of the equipment sold by Artisan unless explicitly stated otherwise. Prior ownership and/or prior use may not be documented or verifiable nor would any data on raw materials or other components used in the equipment be available. Except in certain circumstances with some equipment classified as New from Surplus Stock, traceability documentation to the original manufacturer is not available.
• Counterfeit: If any product purchased from Artisan is suspected to contain counterfeit parts, Customer must return the equipment to Artisan including any reporting and/or test documentation that Customer used to determine counterfeit issues. Customer may not alter, damage, detain, or destroy the goods and any reimbursements for any costs related to the purchase, testing, or return of the equipment must be pre-approved by Artisan. Any returns are subject to Artisan's Warranty terms.
• Maximum Liability: The maximum liability of Artisan is expressly limited to the lesser of the price the buyer has paid for the equipment or the cost of repair or replacement of any hardware components that malfunction in conditions of normal use and only after the return of the equipment in the same condition as it was originally shipped. In no event will Artisan be liable for any damages caused by the product or the failure of the product to perform, including, but not limited to, any lost profits or savings or special, incidental, or consequential damages. Artisan is not liable for any claim made by a third party, made by buyer for a third party, or for any repairs made by buyer or third party not authorized by Artisan.
• Calibration: Artisan does not supply calibration certification or documentation.
• Quality: Artisan incorporates an internal quality control system, however, this system is not certified to an industry recognized quality standard.
• Statements made in the quotation, sales order, invoice, and/or packing list documentation regarding products or services may take priority to these policies at Artisan’s sole discretion.

• All sales and services are presumed to have taken place in Illinois and those above-described warranties provided by Artisan Technology Group shall be construed under Illinois law, without regard to conflict of law provisions. Venue for any dispute arising hereunder shall be in that State or Federal Court nearest to the main office of Artisan Technology Group. The parties hereby agree to personal jurisdiction over them in such Courts.
• Customer warrants that it is and shall remain in full compliance with any applicable United States, State and/or local regulations controlling the sale and delivery of goods for export and is and shall remain solely responsible therefore. The terms set forth herein constitute the entire agreement regarding this transaction, except for product and/or service description and pricing, and subject only to our credit agreement (if any) with Customer, our invoice and our separate order confirmation.
• In the event any part of these terms is deemed unenforceable by a court having jurisdiction thereover, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Any contrary terms offered by the Customer are not a part of this transaction. Customer shall defend, indemnify and hold Artisan Technology Group and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby.
• The goods sold hereunder shall be at the risk of the Customer upon delivery by Artisan to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Seller until payment in full by Buyer.
• Artisan shall not be responsible for delays caused by manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any governmental regulation, order, act or instruction, or any other circumstances beyond its control, and Customer hereby waives any claims relating to same.
• Should any part of this transaction contravene U.S. Export laws, this transaction shall be immediately void and unenforceable.
• No amendment to, rescission, termination, cancellation or discharge of this Agreement is effective unless it is in writing and signed by each party to this Agreement. Neither party may assign any of its rights under this Agreement without the prior written consent of the other party. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated, and does not operate as a waiver on any future occasion. Any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties does not constitute a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement.
• No amendment to, rescission, termination, cancellation or discharge of this Agreement is effective unless it is in writing and signed by each party to this Agreement. Neither party may assign any of its rights under this Agreement without the prior written consent of the other party. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated, and does not operate as a waiver on any future occasion. Any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties does not constitute a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement.
• Any customer credits, resulting from the return of product, will expire if not taken within one year from the credit date and will not be redeemable.