Hard to find and hard to fix? No problem.
Repair Request
What keeps you up at night is what gets us out of bed in the morning. As technology advances, manufacturers move on and you feel like you’re on your own. When the unexpected happens, our experienced engineers can keep your critical systems running.
Please fill out the form below to let us know how we can help. Stop by our Repair Services FAQ page for more information.
How repair works
- Submit the form. A technician reviews it and reaches out if more information is needed.
- Get your quote. You typically receive your repair quote by email within 1-3 business days.
- Get an RMA number. Please do not ship equipment without one.
- Ship it to us. Most carriers require at least three inches of packing material between your equipment and the edge of the box, and we recommend adding insurance to your shipment. All shipping related charges to and from our facility are the responsibility of the customer.
Need it faster? Expedited evaluation and service may be available; fees may apply. Call (217) 352-9330.
Before you submit
- While we make every effort to preserve data stored in hard drives, EEPROMS, or other volatile or non-volatile storage, the safety of your data is not guaranteed. Backup copies of your data can be created for an additional fee.
- If you are unable to describe the problem, this may create additional non-refundable engineering services fees in addition to the standard evaluation fee, and will be quoted before work is performed.
Have Questions? Check out our Repair Services FAQ or visit our pages below:
