REQUEST REPAIR
SERVICES
The Artisan Technology Group Service Center offers repair services through our
state-of-the-art Service Center located in our midwest facility in Champaign, IL.
Our experienced engineers and technicians are able to service equipment from hundreds of manufacturers
Step 1:
Complete Information Form
Step 2:
Obtain RMA Number
Step 3:
Ship Equipment
Step 4:
Service Center Evaluation
Step 5:
Receive Repair Estimate

Repair evaluation fee may apply.

   Your Contact Information
NAME: *
COMPANY: *
PHONE: *
EMAIL: *
EMAIL CONFIRMATION: *
ADDRESS: *
CITY: *
STATE / PROVINCE:
ZIP / POSTAL CODE: *
COUNTRY: *
   Equipment Information
MANUFACTURER: *
MODEL: *
ADDITIONAL PART NUMBER(S):
SERIAL NUMBER:
COUNTRY OF MANUFACTURE:
Did you purchase this equipment from Artisan Technology Group?
Yes
No
ARTISAN SALES ORDER NUMBER:
ARTISAN RMA NUMBER:
ARTISAN INVENTORY TAG NUMBER:
Warranty Stickers Intact?:
Yes
No
Not Applicable
   Problem Description
PROBLEM DESCRIPTION   /   HOW TO REPLICATE PROBLEM *

Please describe the problem in the highest detail possible to obtain repair approval in a timely manner.
Also explain in detail how our service center can replicate the problem described.

UNKNOWN PROBLEM:   Check this box if you are unable to describe the problem with your equipment.
Checking this box may create additional non-refundable engineering services fees
in addition to the standard evaluation fee and will be quoted before work is performed.

   Fault Symptoms - Please answer all applicable
 
 Inoperable  Intermittent Problem
 Problem occurs at first start up  Mechanical damage
 Measurements / Readings incorrect  Software / Firmware issue
 Fire / Water Damage  Failed Calibration
ADDITIONAL COMMENTS:


   Operating Environment - Please answer all applicable
 
Line Voltage (V):   Operating Temperature
(Specify C or F):
 
Line Frequency (Hz):   How long was equipment allowed to
warm-up before operation:
 
CONNECTED / ASSOCIATED EQUIPMENT:

Please describe any other equipment being used in connection with the defective unit when the problem occurs.

   Additional information / File Upload
You may upload any relevant files here (photos, technical reports, datasheets, etc.):



Uploaded Files:
No File(s) Uploaded


   International / Export Compliance    * Required
1) Are you or your company the intended end user for this equipment? Yes No

2) Is this equipment expected to be exported from the US? Yes No



   Data Backup    * Required
Although the Artisan Technology Group Service Center makes every effort to preserve information such as software, configuration information, personal information, or other data stored in hard drives, EEPROMS, or other volatile or non-volatile storage, the safety of your data is not guaranteed.

It is the customer's responsibility to make backups of all data before submitting equipment for any services provided by the Service Center.

The Service Center can create backup copies of your data for an additional fee. Please contact one of our customer service representatives for more information on data backup services for your equipment.

   * I understand that backing up data is my responsibility and Artisan Technology Group is not responsible for any data loss.
   Submit Information
All products sent to Artisan Technology Group for repair and/or warranty services which have not been identified previously by submitting this Repair Service Information Form will be returned to the buyer at buyer's expense and no evaluation of such equipment shall be carried out by Artisan Technology Group.

Your customer service representative will clearly communicate any evaluation fees to you at the time an RMA number is issued.

All shipping related charges, including shipment costs, insurance, taxes, tariffs, and any other charges related to the shipment of equipment to and from the Artisan Technology Group Service Center, are the responsibility of the customer.

When finished, please click the Submit Information Form button below and a customer service representative will contact you with additional information including how to ship your equipment to our Service Center.




submit information form

Please feel free to fax this form to our fax: (888) 557-6872 (US and Canada) or 240-376-1381 or send via email to: sales@artisantg.com
By submitting this form, you agree to Artisan Technology Group Policies and Terms and Conditions.